Privacy Policy

Information We Collect
We may collect the following personal information:

  • Full name
  • Email address and phone number
  • Shipping and billing address
  • Details of your order and customisation preferences
  • Payment details (processed securely through third-party payment gateways; we do not store this information)
  • Technical data such as IP address, browser type, and website usage behavior (through cookies and analytics)

How We Use Your Information
Your data helps us:

  • Process and fulfill your orders accurately
  • Communicate with you about your purchase or inquiries
  • Deliver a personalised website experience
  • Improve our services and customer support
  • Send occasional updates or offers (only if you opt-in)

We do not sell, rent, or trade your information to third parties.

Sharing Your Data
We only share your data with trusted third parties when necessary:

  • Shipping providers (to deliver your orders)
  • Payment processors (e.g. Razorpay, UPI, Credit/Debit) for secure transactions
  • Website tools (like analytics software) to improve site performance

All third parties are bound by confidentiality and privacy agreements.

Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Payment Security

At The Inking House, we prioritise your safety and convenience when it comes to making a purchase. All online payments are processed through secure, RBI-compliant payment gateways such as:

  • Razorpay
  • UPI / Credit / Debit Cards / Net Banking

These platforms use SSL encryption and are PCI-DSS compliant, ensuring your payment details are safe and confidential. We do not store or have access to your credit/debit card numbers, UPI IDs, or banking passwords.

Here’s how it works:

  • You will be redirected to a secure payment page to complete your transaction.
  • All transactions are verified through OTP or your bank’s two-factor authentication.
  • Once payment is successful, you will receive an email confirmation and invoice.

We also offer Cash on Delivery (COD) on selected products and pincodes within India, wherever courier partners allow.

If any issues arise — like failed payments or incorrect charges — please contact us immediately via WhatsApp or email, and we’ll help resolve it quickly. Refunds (if eligible) will be processed back to your original payment method within 7–10 business days.

Cookies
We use cookies to:

  • Improve website functionality
  • Remember your preferences
  • Understand user behavior to enhance your experience

You may disable cookies in your browser settings at any time.

Your Rights
You have the right to:

  • Request access to your personal data
  • Correct or update your information
  • Ask us to delete your information
  • Opt-out of marketing communications at any time

To exercise these rights, please contact us at hello@theinkinghouse.com.

Account Erasure
If you create an account and later wish to delete it, simply email us or use the contact form on the website. We will respond within 10 working days, unless retention is required for legal or tax purposes.

Data Retention
We retain your data only as long as necessary to fulfil orders and comply with applicable laws.

Children’s Privacy
Our website is not intended for individuals under the age of 18. If we learn that we’ve collected data from a minor, we will delete it promptly.

Changes to This Policy
We may update this Privacy Policy as needed. Updates will be posted here with a revised date. Please review it periodically.

Contact Us
For any privacy-related questions or requests, please contact:
The Inking House
 Email: hello@theinkinghouse.com
Location: New Delhi, India